IKS Health
2026
Denial Dashboard
Polaris 2.0 is an enterprise intelligence dashboard suite engineered for healthcare revenue cycle leadership across nationwide gastrointestinal care networks. Prior to Polaris 2.0, healthcare leaders and revenue cycle directors juggled eight fragmented reporting portals and static spreadsheet exports to understand why insurance claims were being denied. Polaris 2.0 consolidates this fragmented ecosystem into a single, cohesive command center - enabling executive leaders to move from an .3M network-wide denial headline down to individual root causes, specific billing codes, and patient-level accounts in fewer than three clicks.
Overview
The challenge
Denials were increasing, but the data was scattered. Analysts had to combine multiple reports manually, making it difficult for leaders to get timely insights or understand the root causes of claim denials.
Problem
Denials were escalating across multi-facility care networks, but visibility was trapped in silos
Every clinical practice generated independent streams of denied claims, yet by the time revenue analysts manually stitched eight disconnected reports into Excel sheets, the billing cycle had already closed and millions in recoverable cash were lost to filing deadlines. Leadership lacked a unified front door, sat in front of flat metrics stripped of monthly context, and faced dead-end drill-downs that forced them to restart their analysis from scratch whenever they tried to uncover the root cause behind a spike.
Key User Pain Points
The 'Eight-Tab' Labyrinth: Eight distinct, unlinked reports (835 remits, 835 adjustments, charges summaries, denial analyses, transaction reports) meant users spent 15–20 minutes every morning just bookmarking, hunting, and logging into separate tools.
Flat Numbers Without a Verdict: Dashboards displayed raw totals (e.g., ",359,839") without trend context, leaving leaders unable to discern whether this month's denial volume represented normal seasonal variance or a severe revenue leak.
Dead-End Drill-Downs: Opening a specific month or facility severed the overarching context, stripping away breadcrumbs and forcing users to clear their browsers or re-run entire queries to return to high-level benchmarks.
Disconnection Between Volume and Denials: Denial numbers were analyzed without immediate reference to baseline billing volume (99.5M+ total charges), obscuring whether a practice had a systemic coding flaw or simply a higher procedural volume.
The Approach
Four principles that shaped every screen
Rather than redesigning eight reports in isolation, we established a core system of UX principles applied across every dashboard. This ensured the suite functioned as one cohesive decision engine instead of disconnected exports.
Before & After: UX/UI Enhancements
A side-by-side look at how we transitioned from fragmented legacy workflows to an intentional, verdict-first product experience. By eliminating static spreadsheet dependencies and disconnected portals, the new interface gives revenue cycle leaders instant root-cause clarity through single-click data drill-downs.
Ideation
IA / Persona / User Flow / Low Fidelity Wireframes
IA / Persona / Low Fidelity Wireframes
Final Design
Final Design Overview
Healthcare revenue cycle management (RCM) is fundamentally about time-sensitive coordination under high cognitive load. Prior to Polaris 2.0, denial specialists and billing managers lost significant time navigating fragmented portals to cross-reference 835 remittance data, timely filing deadlines, and root-cause trends.
The redesigned dashboard consolidates complex RCM data streams into a unified command hub. Instead of digging through siloed tabular reports, analysts get immediate entry points into high-impact operational areas - from primary payer timely filing trends and 835 adjustments to root-cause denial opportunities.
To streamline daily task switching, the persistent side drawer provides instant access to recent reports and pinned favorites without disrupting the active analytical flow. By shifting the interface from passive reporting to actionable triage, Polaris 2.0 reduces cognitive friction and helps teams resolve at-risk claims well before filing limits expire.
